Privacy Policy

This Privacy Policy explains how QUITE STREAM LTD ("Quite Stream", "we", "us" or "our") collects, uses, shares and protects personal information when you use Local Match, including its mobile application, website and related services (the "Service").

1. Who we are

QUITE STREAM LTD is the controller responsible for personal information processed through Local Match.

2. Applicable Law

We are committed to protecting your personal information, and the rights set out in this Policy reflect your rights under applicable data protection laws.

For the purposes of this Policy, applicable laws include the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and, where relevant, any associated or supplementary data protection laws and regulations.

We recognise that Local Match is available internationally and that some users may reside outside England and Wales. Where local laws in another jurisdiction apply to our processing of your personal information, we will respect the additional rights and protections required by those laws.

If you have questions about applicable data protection law, your privacy rights or how we use your personal information, please contact our data protection contact at contact@quitestream.com.

3. Information we collect

Depending on how you use the Service, we may collect:

• Account and contact information, such as your email address, phone number, date of birth and login credentials;
• Profile information, such as your name, gender, interests, biography, photos, videos and other information you choose to provide;
• Location information, including approximate or device-provided location used for local discovery, safety and fraud prevention;
• Communications and content, including messages, reports and content submitted through the Service where access is necessary for delivery, safety, moderation or legal compliance;
• Device and usage information, such as IP address, device identifiers, operating system, app events, cookies, advertising identifiers and diagnostic data;
• Transaction information, such as purchase channel, subscription status and transaction references. Payment card details may be processed by the relevant payment provider rather than stored by us; and
• Third-party account information where you choose to register or interact through Google Play or another third-party platform.

4. How and why we use information

We use personal information to:

• create and administer accounts and provide the Service;
• show profiles, support discovery and recommend relevant connections;
• process purchases and maintain subscription entitlements;
• provide support and communicate service information;
• moderate content, investigate reports and protect users;
• detect spam, fraud, misuse and security incidents;
• analyse performance, fix errors and improve features;
• send marketing where permitted and respect opt-out preferences; and
• comply with legal obligations and enforce our Terms.

Our legal bases under the UK GDPR may include performance of a contract, compliance with legal obligations, your consent, and our legitimate interests in operating, improving and securing the Service. Where we rely on legitimate interests, we consider and balance those interests against your rights and freedoms. You may withdraw consent at any time where consent is the applicable basis.

5. Profile visibility, matching and automated processing

Information you add to your profile may be visible to other users according to your settings. We may use profile, preference, location and activity information to order or recommend profiles and content. These processes support discovery but do not produce legal or similarly significant effects about you.

6. How we share information

We may share information:

• with other users when you publish a profile, send a message or otherwise choose to interact;
• with service providers supporting hosting, analytics, communications, moderation, security, customer support and payments;
• with app stores and payment providers to process purchases and maintain entitlements;
• with professional advisers, regulators, law enforcement or courts where required or reasonably necessary; and
• in connection with a proposed or completed merger, acquisition, financing or transfer of business assets, subject to appropriate safeguards.

We do not sell your personal information for money.

7. International transfers

The Service may use systems and providers located outside the United Kingdom. Where personal information is transferred internationally, we use safeguards required by applicable law, which may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. You may contact us for further information about applicable safeguards.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining security, resolving disputes and meeting legal, accounting and regulatory obligations. Retention periods depend on the type of information, the nature of the account, legal requirements and whether information is needed to establish, exercise or defend legal claims. We delete or anonymise information when it is no longer required, subject to lawful exceptions.

9. Security

We use reasonable organisational and technical measures designed to protect personal information, including access controls and security monitoring. No system can be guaranteed completely secure. You should use a strong password and tell us promptly if you believe your account has been compromised.

10. Your privacy rights

Subject to applicable law, you may have the right to:

• access personal information we hold about you;
• correct inaccurate or incomplete information;
• request erasure of your information;
• restrict or object to certain processing;
• receive certain information in a portable format;
• withdraw consent at any time where processing relies on consent; and
• complain to a data protection authority.

Your right to object: where we rely on legitimate interests, you may object to that processing based on your particular situation. You may object to direct marketing at any time.

To exercise a right, email contact@quitestream.com from the address associated with your account. We may need to verify your identity before responding.

11. Account and data deletion

You may delete your account through the in-app settings or request deletion by emailing us. Some information may be retained where required by law, necessary for security and fraud prevention, or needed to resolve disputes and enforce agreements.

12. Child Protection and Safety Policy

12.1 Target audience and age restrictions

Local Match is designed exclusively for adults aged 18 and over. Anyone under the age of 18 is prohibited from registering for or using the Service. During registration, users are required to provide their date of birth so that we can confirm they meet the minimum age requirement. We may use additional age-assurance measures where appropriate and may suspend or close an account if we reasonably believe that its user is under 18.

We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly and take appropriate steps to prevent further access. A parent or guardian who believes a child has supplied personal information to us should contact contact@quitestream.com.

12.2 Prevention of Child Sexual Abuse and Exploitation (CSAE)

We prohibit any content or conduct that depicts, promotes, facilitates, solicits or otherwise relates to child sexual abuse or exploitation, including child sexual abuse material (CSAM), grooming, sexualisation of minors, trafficking, sextortion or attempts to move such activity to another service.

• Content moderation: we use moderation processes designed to identify and remove content involving child sexual abuse, exploitation or other unlawful activity;
• Reporting tools: users can report suspicious content, profiles or behaviour through the in-app reporting feature;
• Enforcement: we may immediately remove content, restrict features, preserve relevant evidence, and suspend or permanently ban accounts that violate these rules; and
• Law-enforcement cooperation: where required or appropriate, we will report apparent unlawful activity and cooperate with competent law-enforcement or child-protection authorities.

12.3 Children's privacy and data protection

We maintain safeguards intended to prevent children from accessing the Service and to avoid collecting their personal information. These safeguards include date-of-birth collection, account review and the ability to investigate reports of underage users. We apply appropriate access controls, security monitoring and other technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

If personal information must be transferred internationally, we use the safeguards described in Section 7 and comply with applicable data protection law.

12.4 Compliance with child-protection laws

We seek to comply with applicable child-protection and privacy laws, including the Children's Online Privacy Protection Act (COPPA) where applicable, the UK GDPR, the Data Protection Act 2018 and the EU General Data Protection Regulation where it applies. Local Match is not directed to children, and we do not knowingly collect personal information from children under 13.

12.5 Guidance for parents and guardians

Although Local Match is an adults-only service, we encourage parents and guardians to monitor minors' online activity and to use appropriate device, app-store or network-level parental controls to restrict access to adult social platforms. If you believe a minor is using Local Match, please report the account to us immediately.

12.6 Reporting inappropriate behaviour

If you become aware of suspicious or inappropriate behaviour involving a child, including possible sexual abuse, exploitation, grooming or other unlawful conduct, use the in-app reporting feature or email contact@quitestream.com immediately. We review reports and may:

• remove content that violates our rules or applicable law;
• suspend or permanently ban users who violate our Terms;
• preserve information where legally permitted or required; and
• cooperate with law-enforcement and child-protection authorities as appropriate.

13. Cookies and similar technologies

Our website and Service may use cookies, software development kits, device identifiers and similar technologies for authentication, preferences, security, analytics and, where permitted, advertising. Where required, we request consent before using non-essential technologies. You can manage certain choices through device, browser or app settings.

14. Third-party services

The Service may link to or integrate with third-party platforms. Their handling of personal information is governed by their own privacy notices. We encourage you to review those notices before using third-party features.

15. Complaints

Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO). Information is available at ico.org.uk/make-a-complaint.

16. Changes to this Policy

We may update this Policy to reflect changes in the Service, law or our practices. We will update the date above and provide additional notice where required by law.

17. Contact us

For privacy and data protection enquiries, email contact@quitestream.com or write to QUITE STREAM LTD at the registered office address listed above.